What's your return policy?
We do have a 30 day return policy to assist our customers on items in our diamond, gold and silver lines. We currently do not charge any restocking fee but if any customer has excessive returns we have the right to charge up to a 30% restocking fee. Customer is responsible for return shipping unless we made a mistake. All returns must be in the same condition as shipped. Returns are processed within 3-5 days after we receive a return.
How do I process a return?
Send us an email at email@example.com or firstname.lastname@example.org to request return.
How long does it take to ship orders?
Jewelry: All of our gold and silver lines are in stock and ship within 1-2 business days. Our diamond lines ship within 1-7 days depending on the item.
Skin care: All our skin care products are fully stocked and ship immediately.
Hair extensions: All our natural black bundles are fully stocked and ship immediately. All natural black wigs except full lace wigs also ship immediately; full lace wigs require 3 to 7 days to be customized.
All European hair extensions are produced on order and ship between 7 to 10 days after order.
If you need an item in a rush, give us a call or email us and we’ll try to assist you. Please note the day you place the order does not count as the first business day. Example if you place an order on Monday we will ship your order on Tuesday or Wednesday if we have a 1-2 business day shipping on that product. If you order on Friday we will ship on Monday or Tuesday if we have a 1-2 business day shipping on that product. We are closed on weekends.
How do I track my order?
We will send you the tracking number when your order ships. You can also track it by logging into your account.
Which carrier does your company use to ship?
Jewelry: UPS and USPS is our preferred shipping choice for all domestic shipments. USPS and Federal Express is used for international shipments.
Skin Care: DHL, USPS, or Deutche Post is our preferred method of shipment depending on the warehouse from which products are shipped. United States shipments may finally be delivered by USPS priority mail.
Hair Extensions: All our hair extensions ship from our China manufacturers by DHL or FedEx.
Please note that if you order items in different categories, they may be shipped separately.
Can I place an order if I am outside USA?
Yes we ship internationally. Customers will be responsible for all duty and taxes imposed by their country if any. International shipping charges will be applied to all orders. Please see shipping section for different shipping methods and rates.
Do you provide appraisals for your diamond products?
We do for diamond jewelry products with the wholesale cost of $2000 or more. Anything below that an appraisal can be purchased for $50. Please add a note at checkout requesting appraisal; we will send you a link to pay for it if your item is below $2000.
Does your prices change daily?
Prices do change with market fluctuations. All prices on the site are reflective of current prices.
How often to you change your collection?
We try and keep our collection fresh and current and therefore keep adding new products periodically.
Do you have a catalog?
We do not have any catalogs. We currently display our full collection on our website.
Are your diamond weights exact?
Under FTC regulations, all jewelry manufacturers must disclose their total weight ranges. We comply with all relevant FTC regulations. 1/10ct means » .09ct to .12ct 1/8ct means » .11ct to .14ct 1/6ct means » .14ct to .17ct 1/5ct means » .17ct to .22ct 1/4ct means » .22ct to .27ct 1/3ct means » .28ct to .35ct 3/8ct means » .36ct to .41ct 1/2ct means » .45ct to .55ct 2/3ct means » .61ct to .68ct 1ct means » .94ct to 1.04ct 1½ means » 1.42ct to 1.55ct 2ct means » 1.90ct to 2.05ct 3ct means » 2.90ct to 3.05ct 4ct means » 3.90ct to 4.05ct 5ct means » 4.90ct to 5.05ct 6ct means » 5.90ct to 6.05ct
What happens if an item is out of stock?
We do try to keep every item in our lines in stock all the time however at times items do go out of stock. In the event an item is out of stock we will let you know within 1 business day after your order has been placed and if you want to substitute the item with another you can let us know. If not, we will continue with your order minus the out of stock item.
What is your stance on Conflict Diamonds?
We are dedicated to providing high quality diamonds to our customers taking into account ethical values. We too share the public's concern regarding conflict diamonds. Here at Le Ravishe we purchase all our jewelry only through respected, legitimate manufacturers. Le Ravishe will continue to be a proud supporter of the Kimberley Process that works to uphold legitimacy in the diamond trade and stops the trade of conflict diamonds.
Are all your items stamped?
Yes, all of our products are stamped with the corresponding metal and manufacturers logo.
Do you offer any warranty on your jewelry?
Please visit our warranty page for more info at https://leravishe.com/pages/jewelry-warranties-returns
What is Rhodium?
Rhodium plating is a special process that gives silver jewelry a more vibrant, deeper look and makes it appear brighter, richer and more lustrous.
Is 925 stamped on all sterling silver items?
Yes all of our sterling silver items are stamped with 925 as required by the law.
Do you have a store or showroom that I can come in and purchase or see your line?
No, we do not have a store or showroom. We sell everything over the internet & phone. This allows us to keep our overhead costs as low as possible in turn providing our customers the lowest prices & best service.
Will you re-size a ring bought from Le Ravishe?
Yes, we can re-size a ring bought from us for a charge. Charges will be determined based on how many sizes up or down. You will have to mail us back the ring fully insured and we’ll send it back after the ring has been sized. You will have to pay for shipping back to you. Please see our shipping rates under shipping. Please allow 3-7 days after we get back the ring for re-sizing.
What are your business hours?
Customer service is open from 10:30am - 6pm EST Monday-Friday. You can email us at email@example.com 24 hours. Emails are often replied even outside office hours.